Last updated: June 2026
We want you to feel confident when enrolling on a NextGEN IT Skills course. This policy sets out clearly when refunds apply and how to request one.
1. 14-Day Cooling-Off Period (Full Refund)
You are entitled to a full refund if you cancel your enrolment within 14 days of your purchase date, provided that:
- The course has not yet started; and
- You have not accessed any course materials or content
To request a refund within this period, please email us at info@nextgenitskills.co.uk with your name, course name, and date of purchase. We will process eligible refunds within 10 working days.
2. Cancellation Within 24 Hours of Class Start (Partial Refund)
If you cancel your place within 24 hours of your scheduled class start time, a 20% administration fee will be deducted from your refund.
This applies even if your cancellation falls within the 14-day cooling-off window. The administration fee reflects costs already incurred in preparing your place.
3. No Refund Circumstances
No refund will be issued in the following circumstances:
- You have been granted access to course content and have participated in at least one session
- You fail to attend a session without prior notification (no-show)
- You are removed from a course for breach of our learner conduct expectations
4. Deferral as an Alternative
Before requesting a refund, you may wish to consider deferring to a later cohort. If you notify us at least 24 hours before your cohort start time, we can carry your full enrolment fee forward to the next available intake, subject to availability.
See our Terms and Conditions for full details on deferral.
5. Course Cancellation by NextGEN IT Skills
If we cancel a cohort for any reason, you will be offered either:
- A place on the next available cohort at no additional charge; or
- A full refund of your enrolment fee
We will contact you promptly if a cancellation becomes necessary.
6. How to Request a Refund
Email us at: info@nextgenitskills.co.uk
Please include:
- Your full name
- The course you enrolled on
- Your date of purchase
- The reason for your refund request
We aim to respond within 5 working days and to process approved refunds within 10 working days of approval.
7. Consumer Rights
Nothing in this policy affects your statutory rights as a consumer under UK law. If you have a concern about how we have handled your refund request, you may contact the Citizens Advice consumer helpline or the relevant trading standards authority.